Privacy Policy

Introduction

Welcome to 15bd. We are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains how 15bd collects, processes, stores, and discloses information when you access our website at https://15bd.onl, create an account, make deposits via bKash, Nagad, or Rocket, place bets, and interact with our services.

By accessing or using 15bd, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree, please discontinue use of the platform. We may update this policy periodically; continued use of 15bd after any revision constitutes your acceptance of the updated terms. This policy applies to all users located in Bangladesh and elsewhere who access our services.

Information We Collect

When you register for a 15bd account or use our platform, we may collect the following categories of personal information:

• Identity information — full name, date of birth, National ID or passport details, and selfie verification documents required for KYC compliance.
• Contact information — mobile number, email address, and your city of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial and payment information — bKash, Nagad, Rocket, or Upay mobile wallet numbers; Dutch-Bangla Bank or other bank references used for deposits and withdrawals. We do not store full card numbers.
• Technical and usage data — IP address, device type, browser version, operating system, session timestamps, pages visited, and game activity logs.
• Communication records — support chat history, email correspondence, and any feedback or complaint submissions you make to our team.

How We Use Your Information

15bd processes your personal data strictly for the following lawful purposes:

• Account management — creating and verifying your 15bd account, processing login requests, managing your profile, and providing customer support.
• Transaction processing — facilitating deposits and withdrawals through your chosen payment method, recording transaction histories, and reconciling financial records.
• Platform security and fraud prevention — detecting suspicious activity, preventing unauthorised access, and maintaining the integrity of our gaming environment.
• Service improvement — analysing aggregated usage patterns to improve game selection, site performance, payment processing times, and overall user experience.
• Legal and compliance obligations — meeting our responsible gaming commitments, age verification requirements (21+), and any applicable regulatory reporting duties.

Data Sharing and Disclosure

15bd does not sell, rent, or otherwise commercially share your personal information with third parties. We may, however, disclose data in limited and specific circumstances:

We may also disclose personal data when required by applicable law, a court order, or a competent authority; to prevent fraud or protect the safety of users; or in the event of a corporate restructuring, merger, or acquisition, provided that any successor entity continues to be bound by the terms of this Privacy Policy.

Payment Data and Mobile Wallet Partners

15bd supports deposits and withdrawals through bKash, Nagad, Rocket, and Upay — payment services widely used across Bangladesh. When you initiate a transaction, the relevant payment provider may receive your mobile number, transaction reference, and the amount. These providers operate under their own privacy terms, and 15bd is not responsible for their data practices. We strongly encourage you to review the privacy policies of bKash, Nagad, and Rocket before transacting.

We never store your mobile wallet PIN, full bank account credentials, or card security codes. All financial transmissions are encrypted in transit. 15bd retains only the metadata necessary for dispute resolution, compliance, and financial reporting.

Cookies and Tracking Technologies

15bd uses cookies and similar tracking technologies — such as local storage tokens and session identifiers — to operate the platform effectively. These technologies help us remember your login state, maintain session security, understand which games and pages are most popular, and ensure a smooth, uninterrupted experience across your visits.

You may adjust your browser settings to refuse or delete cookies at any time. Please note that disabling certain cookies may limit functionality — for example, you may be required to log in each time you visit, or some game features may not load correctly. We do not use cookies for cross-site behavioural advertising or to build marketing profiles on third-party networks.

Data Retention

15bd retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal and financial record-keeping obligations, and to resolve any disputes. Account data is typically retained for the duration of your active account plus an additional period required by applicable record-keeping standards. If you request account closure, we will securely delete or anonymise your data within a reasonable timeframe, except where we are legally required to retain certain records (for example, financial transaction logs for audit purposes).

Your Rights and Choices

As a 15bd user, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal information we hold about you at any time by contacting our support team.
• Right of rectification — if any of your personal data is inaccurate or incomplete, you have the right to request correction.
• Right of erasure — subject to our legal retention obligations, you may request that we delete your personal data. We will evaluate each request and respond within a reasonable period.
• Right to restrict processing — in certain circumstances you may ask us to limit the way we use your data while a complaint or correction request is being reviewed.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team at [email protected]. We aim to acknowledge all requests within 72 hours and to fulfil valid requests within 30 calendar days.

Security Measures

15bd employs a layered security approach to protect your personal data. All data transmitted between your device and our platform is encrypted using SSL/TLS protocols. Our servers are hosted in secure data centres with physical access controls, firewalls, and regular security audits. We enforce strong password policies, two-factor authentication options, and session timeout controls to safeguard your account against unauthorised access.

While we take every reasonable precaution, no system is entirely immune to risk. We urge you to keep your 15bd account password confidential, avoid using public Wi-Fi for transactions, and contact our support team immediately if you suspect any unauthorised activity on your account.

Age Restriction — 21+ Only

15bd is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During the registration process, we verify the age of all users. If we discover that a user has provided false age information or is below the minimum age requirement, we will immediately suspend the account and securely delete all associated personal data. If you believe a minor has registered on 15bd, please contact us at [email protected] without delay.

Changes to This Privacy Policy

15bd may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via their registered email address or through an in-platform notification. We encourage you to review this policy periodically. Your continued use of 15bd following the posting of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please reach out to our support team. We are available 24/7 and will respond in English or Bengali as you prefer.